After a storm
After wind or hail, what to do first
Stay off the roof. Look from the ground, take photos of anything that fell and anything you can see, and write down the date. When you are ready, call us for an inspection.
We inspect, photograph and write an itemized estimate you can share with your insurer. If you ask, we can meet your adjuster at the house.
The first week
Four steps, in this order
- 01
Step 1: Look from the ground
Check the roof edge, gutters, siding and windows without climbing. Photograph what you see.
- 02
Step 2: Cover any open leak
If water is coming in, put a bucket under it and move what you can. Call us if it is safe to cover the roof.
- 03
Step 3: Ask for an inspection
We look at every side, photograph it and write an itemized estimate.
- 04
Step 4: You decide
You decide whether to file a claim and you deal with your insurer. You are responsible for your deductible.
What we do and don't do
Plain about the paperwork
We do
Inspect, photograph and write an itemized estimate. Meet your adjuster when you ask us to.
We don't
Negotiate with your insurer for you, file a claim for you or act as your adjuster.
The deductible
It stays with you. We never offer to cover or waive it, and you should be wary of anyone who does.
Questions
About storms and roofs
What if I have hail or wind damage?
We inspect, photograph and write an itemized estimate you can share with your insurer. You decide whether to file a claim, and you deal with your insurer. Read what to do first on the storm page.
How do I know if I need a new roof or a repair?
We look at the shingles, the flashing, the attic side of the deck and the age of the roof, then show you the photos. If a repair is the honest answer, the estimate says repair.
What is an ice dam, and will a new roof stop one?
Heat from the attic melts snow on the roof, and the water freezes again at the cold edge of the eave. Insulation and ventilation are the lasting fix. An ice-and-water barrier along the eaves helps when water backs up. We look at all three at the estimate.
Request a roof inspection
We look at every side of the house and write down what we find.